Privacy Policy
1. Introduction
Triple Cities TCG ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you interact with our website, queue, services, and communications.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
2. Information We Collect
We collect information in the following ways:
Information you provide directly:
- Name, email address, and phone number when you join our queue or contact us
- Shipping addresses when you submit collections for our services
- Payment information processed through our payment partner, PayPal
- Information about your card collection submitted through intake forms
- Communications you send to us via email or contact forms
Information collected automatically:
- Website usage data (pages visited, time spent, referring sources) through standard web analytics
- Device and browser information
- IP addresses and general location data
- Cookies and similar tracking technologies (you may control cookies through your browser settings)
Information from third parties:
- Verification information from payment processors
- Address verification data when processing shipments
- Information from social media platforms if you interact with us through those channels
3. How We Use Your Information
We use the information we collect to:
- Provide our buying, evaluation, and related services
- Communicate with you about your submissions, offers, and reports
- Process payments and arrange shipping
- Send service-related notifications (launch announcements, status updates)
- Improve our website and services
- Comply with legal obligations
- Protect against fraud, abuse, or violations of our Terms of Service
4. Information Sharing
We do not sell your personal information to third parties. We share information only as follows:
- Service providers: Payment processor (PayPal), shipping carriers (USPS, UPS, FedEx), email service providers, and analytics services that help us operate our business
- Legal requirements: When required by law, court order, subpoena, or to protect our legal rights
- Business transfers: If our business is sold, merged, or acquired, customer information may transfer to the new owner
5. Card Images and Machine Data
When you submit cards for our services, our PhyzBatch sorting equipment captures digital images of each card. These images are used for:
- Card identification and verification
- Condition assessment
- Generating your evaluation report or purchase offer
- Resolving disputes about specific cards
- Quality assurance and operational improvements
Card images are retained for the duration of your active transaction plus a 30-day post-transaction window for dispute resolution. After this window, card images are permanently deleted from our systems.
We do not share card images with third parties, use them for marketing without your explicit consent, or use them to train artificial intelligence systems.
6. Data Security
We use industry-standard security measures to protect your information, including:
- Encryption for payment processing (handled by PayPal)
- Secure data storage with access controls
- Regular security reviews of our systems and procedures
However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
7. Communication Preferences
By providing your email address through our queue or services, you consent to receive:
- Service-related communications (intake confirmations, offers, reports, shipping updates, account-related notices) — these are required for service delivery and cannot be opted out of while you have an active transaction
- Account-related communications (security notices, policy updates, legal notices)
- Marketing communications (launch announcements, service updates, occasional promotional offers) — you may opt out of these at any time using the unsubscribe link in marketing emails
8. Your Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements and active transaction needs)
- Opt out of marketing communications
- Request information about how your data has been shared
To exercise these rights, contact us at info@triplecitiestcg.com. We will respond to verified requests within 30 days.
9. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a child under 18, we will promptly delete it. Parents or guardians who believe their child has provided information to us should contact info@triplecitiestcg.com.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any websites you visit.
11. Cookies
We use cookies and similar tracking technologies to:
Operate our website and remember your preferences
Analyze website traffic and usage patterns
Improve our services
Process transactions
You may control cookies through your browser settings. Disabling cookies may limit some website functionality.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email to active customers or prominently posted on our website. The "Last Updated" date at the top reflects the current version. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related questions or to exercise your rights, contact:
Triple Cities TCG info@triplecitiestcg.com Triple Cities, NY area