Refund Policy

Last Updated: 5/23/2026

1. Overview

Triple Cities TCG strives for transparent and fair dealings with every customer. This Refund Policy explains when refunds are available and how to request them. This policy is incorporated into and works alongside our Terms of Service.

2. Buying Service

Our Buying Service does not require any upfront payment or deposit, so there is no fee to refund when you use it. You are never obligated to sell.

If we decline to make an offer, your cards are returned to you. If you decline our offer, your cards are returned with return shipping paid by the customer. If you cancel your submission before processing begins, there is no cost to you. In all cases, you keep your cards if no sale is agreed.

If you submit cards that violate our published exclusions (sealed product, graded cards, basic energy cards, damaged or counterfeit cards), those items are returned to you at your expense, and the rest of your collection may be processed normally.

3. Evaluation Service

Before processing begins, you may cancel your evaluation submission at any time for a full refund of all fees paid. Contact us at info@triplecitiestcg.com to cancel.

Once processing has begun, the per-card processing fee is non-refundable. This reflects the labor involved in receiving, organizing, and preparing your cards, the time required for automated processing and human review, and the cost of generating your detailed evaluation report.

Once your report is delivered, and per our Terms of Service (Section 10), you have a 48-hour review window to flag specific concerns about your report. After this window, the report is considered final.

If you believe there are material errors in your evaluation report (incorrect card identification, missing cards, calculation errors), contact us within 14 days of report delivery with specific details. We will review the disputed cards and calculations, issue corrections at no charge for verified errors, and issue a partial refund proportional to the disputed portion if we cannot resolve the error to your satisfaction.

Our evaluations are based on published market data and standardized methodology. Subjective disagreement with our evaluation amounts is not grounds for a refund. We are happy to discuss our methodology and the basis for specific evaluations — contact us with questions.

4. Lost or Damaged Cards

Shipping cards to our facility is the customer's responsibility. We strongly recommend tracked, insured shipping. Triple Cities TCG is not responsible for cards lost or damaged in transit to us. If your shipment is lost in transit, your remedy is with the shipping carrier through their lost-package process. We can provide confirmation that your package did not arrive at our facility, but we will not issue offers or compensation for cards that did not arrive.

If cards are demonstrably lost or damaged while in our possession through our negligence, we will compensate you at the lesser of the current market value of the affected cards based on TCGplayer market pricing, the value we would have paid for those cards under our standard buy-list rates, or our liability cap of $5,000 per submission as stated in our Terms of Service. Compensation requires reasonable documentation of what was sent, such as photos or inventory lists. Submissions sent without documentation may be limited in compensation to industry-standard bulk rates.

For return shipping, we use tracked, insured shipping. In the event of loss during return shipping, we will work with the carrier to file a claim, and you will be compensated up to the insured value of the shipment. Standard return shipping insurance covers up to $100; collections valued above this require additional insurance arrangement, and we will inform you when this applies.

5. Service Failures

If we fail to meet our published service commitments (missed turnaround times, processing errors, communication failures), contact us. Depending on the specific situation, we may offer service credits toward future submissions, partial refunds proportional to the service failure, or other appropriate remedies.

6. Damaged Equipment

If your submission contains items that damage our equipment (water-damaged cards, cards with sticky residue, foreign substances, or other materials that interfere with safe processing), you may be charged additional fees for equipment repair or cleaning. We will document any such issues with photos and provide an explanation before assessing fees.

7. How to Request a Refund

To request a refund, email info@triplecitiestcg.com with your submission number, the reason for the refund request, and any supporting documentation such as photos or original intake details. We will respond within 2 business days. Approved refunds are issued via PayPal within 5 business days.

8. Disputed Charges

Before disputing a charge with your bank or credit card company, please get in touch with us first. Most issues can be resolved directly and faster than the bank dispute process. Filing a chargeback for a transaction we are willing to refund directly may delay resolution and impact future service eligibility.

9. Contact Us

For refund questions, contact Triple Cities TCG at info@triplecitiestcg.com, Triple Cities, NY area.